Biohazard & Emergency Response

Biohazard and emergency response cleaning

When something serious happens in your building, the cleaning and decontamination should be handled by people who do this work properly and quietly. We respond across Sudbury, Sault Ste Marie and Timmins.

Request a Response Call 705-806-5660

The situations this service covers

Some incidents fall outside what any in house team should be asked to handle. A death on the property. An accident involving serious injury. A hazardous material spill or release. A significant sewage or contaminated water event. Biological contamination in a washroom, a unit, a cell or a common area.

These situations have three things in common. They involve materials that require trained handling and proper disposal. They usually involve people who are upset. And they need to be dealt with correctly the first time.

Your staff should not be the ones doing this work. Not because they are unwilling, and often they will volunteer, but because it is not their training, it is not their protective equipment, and it is not something an employer should be asking of them.

Why these situations are handled quickly

The building stops doing its job

Every hour the affected area stays closed is an hour of lost use. Offices lose a floor. Plants lose a line. Landlords lose the use of a unit. Institutions lose a wing.

Affected materials get worse with time

Contamination moves into flooring, subfloor, drywall and fixtures, and a surface level cleanup becomes a demolition and a rebuild.

A liability record is forming from the first minute

Who handled the material, what protective measures were used, how waste was disposed of, and what condition the space was in when it reopened. If an employee was asked to do the cleanup and later raises a concern, that becomes a health and safety matter with your name on it.

People are watching how it was handled

Staff, tenants, residents and families take their sense of how seriously the situation was treated from how the response was run. An incident handled properly closes. An incident handled poorly gets discussed for a long time.

How our team handles it

We keep the footprint small. No more presence in the building than the work requires, and no conversation about the incident with anyone other than the person who engaged us.

We take the call, establish what is required, and agree access and timing with the person responsible for the building
Our crews arrive with appropriate protective equipment and set procedures, so nothing is improvised on site
We isolate the affected area and manage it as a controlled work zone
We clean, decontaminate and dispose of affected materials properly
We tell you plainly what could be restored and what had to be removed
We document the work, for insurance, for health and safety files, and for whoever asks later

Questions facility managers ask us

Who should be making this call?

Whoever is responsible for the property. Usually that is the facility manager, property manager, plant manager, administrator or owner. If emergency services or police are on site, they take precedence, and we begin once the site is released.

Do you handle unattended deaths and trauma scenes?

Yes. This work is carried out by trained crews, discreetly, and we deal with a single point of contact so nobody else in the building has to be involved in the arrangements.

What about hazardous spills and contaminated water events?

Yes. That includes sewage backups, contaminated water incidents and hazardous material spills that require controlled cleanup and proper disposal rather than a general clean.

Will people know your crew is there?

We keep our presence as low key as the job allows. We agree the access route and the timing with you first, and we work to draw as little attention as possible.

Can our own cleaning staff assist?

No. Handling these materials calls for specific training, protective equipment and disposal procedures. We would rather your staff stayed out of it, and so would your health and safety committee.

Will we get documentation?

Yes. You receive a record of the work performed and the materials handled, which is generally what an insurer or a health and safety file requires.

Do you work outside Sudbury?

We operate from three Northern Ontario branches: Sudbury, Sault Ste Marie and Timmins. If your property sits outside those areas, call us and we will tell you directly whether we can cover it.

What does it cost?

That depends on the situation, the size of the affected area and the materials involved. We will not quote a number before we understand what is actually required, and we will give you the cost before work begins wherever the circumstances allow.

Handled quietly

Most of the calls we take on this service involve a difficult day for somebody. We treat the people in the building accordingly. We deal with one point of contact, we do not discuss the incident outside that conversation, and we do not use these situations in our marketing.

If you are dealing with something now, call us

The phone is the fastest way to reach us for an incident in progress. Call 705-806-5660 and speak to someone directly. Use this form for situations that are not immediate, or to set up a response arrangement before you need one.

One point of contact, and no discussion outside it
Trained crews with appropriate protective equipment
A written record of the work performed

Prefer to talk it through?

705-806-5660

rcs@reliableclean.com

Sudbury, Sault Ste Marie and Timmins.

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